Refund & Returns Policy – LuxGloire
Thank you for shopping with LuxGloire. We aim to provide high-quality T-shirts, sportswear, and apparel. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains your options.
1. Overview
Our return and refund policy lasts 30 days.
If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.
To be eligible for a return:
- Item must be unused
- Item must be in the same condition as received
- Item must be in the original packaging
We do not accept returns for:
- Perishable items
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable digital products
- Health or personal care items
To complete your return, a receipt or proof of purchase is required.
Do not send your item back to the manufacturer.
2. Partial Refunds (If Applicable)
Partial refunds may be granted when:
- Item shows signs of use
- Any item not in its original condition or is damaged
- Missing parts not caused by our error
- Any item returned after 30 days
3. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved:
- Refund will be processed automatically
- Credit will be issued to your original method of payment
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company – processing may take time.
- Contact your bank – refunds often take 3–7 business days.
If you still have not received your refund after completing the steps above, please contact us at:
support@luxgloire.co.uk
4. Sale Items
Only regular-priced items can be refunded.
Sale items cannot be refunded.
5. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrect size (unused and in original condition)
To request an exchange, email us at:
support@luxgloire.co.uk
Send your item to:
LuxGloire – Returns Department
[Add Your Physical Address Here]
6. Gifts
If the item was marked as a gift:
- You will receive a gift credit for the value of your return
- Once we receive the return, we will email you a gift certificate
If the item was not marked as a gift:
- Refund will be issued to the original purchaser
7. Shipping Returns
To return your product, please mail it to:
LuxGloire – Returns Department
[Add Your Physical Address Here]
Important Notes:
- Customer is responsible for return shipping costs
- Shipping fees are non-refundable
- If you receive a refund, return shipping cost will be deducted
- Delivery time for exchanged items may vary depending on your location
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
8. Need Help?
For questions related to refunds, returns, or exchanges, contact us at:
